Terms of service

Last updated: May 3, 2026

These Terms of Service (“Terms”) govern your use of properselect.com and the purchase of products from our website.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, you must not use this website.

1. Company Information

This website is operated by:

Calestia SL
Domicilio: C/ Hermosilla 48, piso 1º derecha, 28001 Madrid, Spain

General inquiries: info@properselect.com
Customer support: support@properselect.com

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old
  • You have the legal capacity to enter into binding agreements
  • You will use the website in compliance with applicable laws

3. Products and Services

We make every effort to ensure that:

  • Product descriptions are accurate
  • Images reflect the products as closely as possible
  • Pricing is correct

However, we do not guarantee that:

  • Product images perfectly represent the actual item (colors may vary)
  • Descriptions are error-free
  • All products are always available

We reserve the right to:

  • Modify or discontinue products at any time
  • Limit quantities
  • Refuse or cancel orders

4. Orders

By placing an order, you agree that:

  • All information provided is accurate and complete
  • You are authorized to use the payment method
  • You accept these Terms

We reserve the right to refuse or cancel any order, including for:

  • Suspected fraud or unauthorized activity
  • Pricing or system errors
  • Unavailable products
  • High-risk transactions

5. Pricing and Payments

All prices are displayed on the website and may be subject to change without notice.

We accept various payment methods through secure third-party providers.

By completing a purchase, you authorize us to charge your selected payment method for:

  • The product price
  • Shipping costs
  • Applicable taxes
  • Any additional fees clearly displayed at checkout

We are not responsible for any additional charges imposed by your bank, card issuer, or payment provider.

6. Shipping and Delivery

Shipping times are estimates and may vary depending on:

  • Destination
  • Carrier
  • Customs clearance
  • External factors beyond our control

We are not responsible for delays caused by:

  • Customs procedures
  • Logistics disruptions
  • Incorrect shipping information
  • Force majeure events

Customers are responsible for any customs duties, import taxes, or additional charges required by their country.

7. Returns and Refunds

All returns and refunds are governed by our Refund & Return Policy, which forms an integral part of these Terms.

By placing an order, you acknowledge and accept those conditions.

8. Risk of Loss

Risk of loss and ownership of products pass to the customer upon delivery to the shipping address provided.

Once the package has been marked as delivered by the carrier, we are not responsible for:

  • Lost or stolen packages
  • Incorrect delivery due to customer-provided address errors

9. Intellectual Property

All content on properselect.com, including but not limited to:

  • Text
  • Images
  • Logos
  • Graphics
  • Website design
  • Product descriptions

is the property of Proper Select or its licensors and is protected by applicable intellectual property laws.

You may not:

  • Copy, reproduce, distribute, or exploit any content without prior written permission

10. Prohibited Use

You agree not to use the website:

  • For unlawful purposes
  • To violate any laws or regulations
  • To transmit malicious code or viruses
  • To attempt unauthorized access to systems
  • To interfere with website functionality
  • To engage in fraudulent or abusive activities

We reserve the right to restrict or terminate access if these rules are violated.

11. Limitation of Liability

To the maximum extent permitted by law, Proper Select and Calestia SL shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, revenue, or data
  • Delays or failures beyond our control
  • Misuse of products

Our total liability for any claim related to a purchase shall not exceed the amount paid for the product.

12. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind, unless otherwise required by law.

We do not guarantee:

  • Continuous, uninterrupted access to the website
  • That the website will be error-free or secure

13. Indemnification

You agree to indemnify and hold harmless Proper Select, Calestia SL, and its affiliates from any claims, damages, liabilities, or expenses arising from:

  • Your use of the website
  • Your violation of these Terms
  • Your breach of applicable laws

14. Privacy

Your use of our website is also governed by our Privacy Policy.

15. Force Majeure

We shall not be held liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • War or conflict
  • Pandemics
  • Strikes or labor disputes
  • Government actions
  • Supply chain disruptions

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Spain.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain, unless otherwise required by applicable consumer protection laws.

17. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will be posted on this page with the updated date. Continued use of the website constitutes acceptance of the revised Terms.

18. Contact Information

For any questions regarding these Terms, please contact us:

Customer Support: support@properselect.com
General inquiries: info@properselect.com

Company: Calestia SL
Address: C/ Hermosilla 48, piso 1º derecha, 28001 Madrid, Spain